Royal Caribbean Group is proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk. It reminds us that “good enough” is not remotely good enough. Instead, we greet every new idea with the words “What if?” instead of “It won’t work.”We are made up of five brands: Royal Caribbean International, Celebrity Cruises, Silversea, Tui Cruises and Hapag-Lloyd.Our Ecuador Operations are composed by two brands Celebrity Cruises and Silversea saling in the Galapagos Islands.We can’t wait for you to journey with us. Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.The Royal Caribbean Group’s Food and Beverage Team has an exciting career opportunity for a full time Waiter/ Waitress/Barman reporting to our Barmanger/Maitre'D . POSITION SUMMARY:Achieve the highest level of guest satisfaction in terms of food presentation and service execution throughout the ship in a courteous and professional manner. The goal of this position is to help maintain a smooth operation of the bars on a day-to-day basis according to company policy. This position requires the ability to resolve & assist any potential issues that may occur during the stay of the guests on the ship; good communication, sense of teamwork, and customer service skills.Essential Duties and ResponsibilitiesOpens the liquor cabinets and all other locks and places bottles in position.· When space allows, display bottles in speed rack in the following order from left to right: Scotch, Bourbon, Blend Gin, Rum, Vodka, Tequila, Triple Sec, Dry Vermouth, Sweet Vermouth, Roses Lime Juice, Mai Tai, Grenadine.· Checks all juices and mixes to be sure nothing is spoiled. A small portion of the non-alcoholic mix or juice should be sampled to ensure that nothing tastes acidic or smells foul.· Ensures that there is an adequate supply of mixes, canned sodas, syrups, garnishes and ice.· Keeps the entire bar area cleaned and sanitized.· Sets up the bar counter with menus, napkins, straws, stirrers, matches and ashtrays.· Soiled or torn menus are not to be used.PROVISIONING:· All bar staff must assist with loading and unloading provisions from the marshaling area. These provisions go to the stores and then from the stores to the bars (no slippers, sandals or clogs are to be worn).SERVING:· Greets guests by name, with a smile and in a friendly manner, and the appropriate “Good Morning”, “Good Afternoon”, or “Good Evening” Sir or Madam.· Guests are always served before staff members; ladies’ orders are to be taken and served first.· Always carries a lighter or matches to light guests’ cigarettes.· Ensures that the correct order is taken; if in doubt, asks again or repeats the order.· Remembers what guests drink in order to ensure guest satisfaction.· Serves non-alcoholic beverages and water in the same courteous manner as when serving alcoholic beverages.· Does not hesitate to ask for identification (proof of age) when in doubt that a guest is not of drinking age.· Fills orders using a shot glass for measurement. The proper pour level is in between the optical line and the top of the glass.· All drinks are to be served in the appropriate glass and properly garnished (see cocktail listing).· If a guest orders a specific brand, he/she must be served that brand. If we do not carry a brand requested an alternate brand is to be suggested.· Carefully avoids glass breakage near ice. If a glass does break near ice, the ice bin must be completely emptied, flushed out thoroughly, re-sanitized and refilled.· Keeps the bar clean at all times, including the ashtrays. When changing ashtrays, the following procedures are used:· Place one clean ashtray on top of the soiled one.· Remove both ashtrays.· Place a clean ashtray on the table.· Offers snacks during cocktail hours and keeps snacks replenished when appropriate.· Is in charge of the bar when the Maître D is not presenIf something on a guest, apologizes immediately and offers them a clean bar sidetowel. Reports the incident to management so that a complimentary dry cleaning card can be provided.· Rings the appropriate number for each drink served. Ensures that the check is correct before presenting it.· All lost and found items must be turned into the Front Office immediately.· Ensures personal appearance, personal hygiene and uniform appearance are at all times in accordance with company policy.· Has full knowledge of current USPH rules and regulations and maintains USPH standards at all times.· Create a fun and entertaining atmosphere for the guest.· Attends Bar Department weekly meetings and training sessions as required.· Mixes drinks, cocktails, and bar beverages as ordered and in compliance with company standards.· Is responsible for properly filling orders placed by bar waiters and cocktail waitresses and doing so in a prompt and efficient manner.· Assists in the training of new personnel and makes certain that new crewmembers are fully oriented to proper procedures and policies.· Responsible for controlling beverage costs in his/her area.· Reports any malfunctions of bar equipment.· Must be aware of the need to increase profits and reduce costs where possible.· Reports any accident or dangerous occurrences to management.· Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries.· Attends meetings, training activities, courses and all other work-related activities as required. Requisitos: · Third Level Degree in Hotel Administration, Hospitality and Tourism or related careers.· Minimum of three years beverage-related experience (shipboard experience preferred), or an equivalent combination of experience and education.· Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.· Maritime documents up to dateKNOWLEDGE AND SKILLS:KNOWLEDGE:· Classic cocktails bar· Liquor, liquor set-ups· Oenology· Protocol and service· French and American style services· BarismSKILLS:· Effective communication· High customer services skills· Outgoing personality Beneficios Silversea part of Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the Galapagos Islands.
