Trilingual Client Service Executive
Publicado hace 5 horas
Descripción del puesto
PaymentEvolution is a leading Canadian technology company dedicated to helping businesses simplify and automate their people operations. Through our integrated platform for payroll, payments, HR, and benefits administration, we enable organizations to operate efficiently, remain compliant, and scale with confidence. Our mission is to make workforce management easier, allowing businesses to focus on what matters most—growing their people and their success.
Trilingual Client Service Executive (Spanish, English & French)
About the Role
Are you passionate about delivering exceptional customer service in multiple languages? We are looking for a Trilingual Client Service Executive to join our growing team and provide outstanding support to our diverse customer base.
In this role, you will serve as a key point of contact for clients, communicating fluently in Spanish, English, and French to address inquiries, resolve issues, and ensure a seamless customer experience. Language proficiency in all three languages will be assessed during the interview process.
What We're Looking For- Fluency in Spanish, English, and French (spoken and written).
- Excellent communication and interpersonal skills.
- Strong customer-service orientation and problem-solving abilities.
- Proactive attitude with the ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- University degree in progress or completed is preferred.
This is an exciting opportunity to work remotely with a dynamic and collaborative team while supporting customers from diverse cultural backgrounds. You will be joining a leading Canadian technology company dedicated to simplifying business operations through innovative solutions that help organizations operate efficiently, remain compliant, and grow with confidence.
Work Schedule: Full-time
Location: Remote (Ecuador)
Requisitos:
Requirements:
Education: Currently studying or graduates of majors such as International Business, Administration, or any related field.
Languages Minimun Level Required:
-
Spanish: Native or C2
-
English: C1+
-
French: C1+
Experience: Not much experience required, it is an entry-level position (training will be provided). Experience in a customer service role (CSR, Call Center, or in-person service experience is an advantage).
Additional Knowledge: Knowledge of tools such as Office, Teams, CRM, AI — desirable.
Main Responsibilities of the Position:
As a Bilingual Customer Service Executive, you will be the voice of the company. You will be responsible for handling real-time issues that our clients send via phone and email, and for guiding the client to see the value of the platform. You will be responsible for all aspects of customer service, including managing inquiries, identifying up selling opportunities, problem resolution, and delighting our clients by meeting their needs in a timely and pleasant manner.
- Provide support and build strong relationships with our clients and the sales team.
- Develop solid product knowledge to assist with client inquiries.
- Manage incoming and outgoing client inquiries in a timely manner.
- Identify client needs, clarify information, investigate each issue, and provide solutions and/or alternatives.
Soft Skills
- Customer Service
- Oral and written communication
- Autonomy and proactivity
- Positive attitude and disposition
- Learning agility
Remoto
Atención al Cliente
Full-time
Junior
1 vacante disponible
El contenido de este aviso es propiedad del anunciante. Los requisitos de la posición son definidos y administrados por el anunciante sin que Multitrabajos sea responsable por ello. Bajo ningún motivo envíes dinero o realices pagos. Ningún reclutador te pedirá pagar por rendir un test, prueba, capacitación, recibir un antecedente u otro motivo.
Industria
Consultora de Recursos Humanos
Ubicación
Quito, Pichincha
Tamaño de la empresa
Entre 151 y 300 empleados"Somos la primera plataforma tecnológica aplicada a la selección de talento. Vinculamos la tecnología con la mayor red de expertos de la región y la base de candidatos más amplia de Latinoamérica. Reinventamos el reclutamiento por medio de procesos más transparentes, ágiles y asertivos; logrando una tasa de cierre > al 90%."
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