Job Opportunity – Operations & Customer Service

Andean Discovery – Quito Office,

Ecuador Andean Discovery, a leading provider of customized travel experiences in South America with over 20 years of experience, is seeking a detail-oriented, proactive, and highly organized professional to join our Operations & Customer Service team in our Quito office.

We are a reputable inbound tour operator specializing in luxury and adventure travel for clients from the United States and Canada, offering exceptional journeys to iconic destinations such as the Galápagos Islands, Machu Picchu, Patagonia, the Amazon, and more. Our travelers are primarily families, couples, and small groups seeking personalized service and seamless logistics.

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Key Responsibilities

• Check availability with suppliers (hotels, cruises, guides, transportation, activities).
• Respond promptly and professionally to prospective sales inquiries.
• Provide outstanding customer service, guiding and preparing travelers before their trip.
• Coordinate and manage travel reservations: guides, hotels, flights, tours, and complete trip logistics.
• Communicate clearly and effectively with partners across South America.
• Read, understand, and work with detailed itineraries written in English.
• Communicate with passengers in English via phone, email, and text/WhatsApp.
• Support daily trip operations to ensure a smooth, high-quality travel experience for every guest.

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Requirements

• Degree in Tourism (required).
• At least 1 year of experience in inbound tourism, an agency, or a tour operator.
• Experience working in an office environment and within collaborative teams.
• Strong organizational skills, excellent attention to detail, and ability to multitask.
• Willingness to learn, grow, and develop professionally.
• Intermediate to advanced English level is mandatory — must be able to read itineraries, communicate with passengers, and handle written and spoken English effectively.

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Schedule

Monday to Friday, 8:45 AM to 5:30 PM, in-person at our Quito office, 12 de Octubre area.

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We Offer

• Career growth opportunities within a well-established, respected, and expanding company.
• A professional, supportive, and high-performance work environment.
• Continuous training on premium destinations throughout South America.
• A pathway to build a long-term career in the luxury travel industry.

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How to Apply

Please send your updated résumé and a brief cover letter to: travelpositionec-aroba-gmail.com

Andean Discovery 20 years creating unforgettable journeys across South America.